"The workforce has changed a lot," said Restaurant Operations consultant Alex Kaulbach of U.S. Foods. "The younger mindset wants to have more than a transactional experience in their employment. They want to feel like they're contributing to something."

Kaulbach said there is a high employee turnover rate in the restaurant industry - more than 65 percent nationally after a year - and said the problem lies with both the employee and the employer. According to Kaulbach, employers have to build communication and make their business a place where employees want to be. When a worker leaves, they leave because they can get the same job somewhere else and are not attached to the business, he said. Kaulbach's solution is for employers to hire employees who want to be there and make an effort to discuss the importance of serving the customer, no matter the industry.

"It's not good enough to just go through the motions," Kaulbach said. "Sixty-eight percent of people said they wouldn't go back to a restaurant because of a bad service experience."